Good sales pitch. Good service...at first. Now rude and uncaring. Trash + Recycle pickup for me is the 1st & 3rd Tuesday. On the 3rd Tuesday I put out both cans. Trash was picked up but Recycle was not. I thought the mistake was mine, possibly having put Recycle out on the wrong week, so I put Recycle out again with Trash on the 4th Tuesday. This time no pickup happened. Understanding perhaps the snow had caused the delay, I left the cans out and on the next day (Wednesday) the Trash was picked up. Thank you for that. But Recycle was not picked up -- again. On Thursday morning I called Rocky Mtn Disposal to inquire. The rude lady that answered the phone said that if my Recycle was not picked up on it's scheduled day then it's my responsibility to call and ask for it to be picked up. So I asked for it to be picked up and was told that today (4th Thursday) is not my pickup day, and my request was denied. Not good business as promised in the sales pitch. And when I told the rude lady that this is poor business, she did not care. Lady, get your life straight so that your stress and negativity won't affect your customers. Your demeanor and lackluster customer service led me to write this review. See how that works? I'll be going back to my former service provider when this period of service ends. \r
Additionally, the promise of bringing the cans back up the driveway for you -- many times not done, only getting moved about 10 feet, just rear of the sidewalk -- IN my driveway so that I nearly back over them with my car if I'm not looking for trash cans behind me. I'd rather you leave them on the curb and I'll get them, than set me up for damage to my car. I can only imagine how that phone call would go.
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