We were charged double for their failure to receive instructions from their dispatcher and arrived without the proper equipment to do the job. We were charged an hour for that non-productive visit of about 20 minutes and then the hour when they returned several days later to do the job after they secured a proper ladder. The job was performed satisfactorily, but at an inflated price. I feel we were scammed - the guys said there was nothing they could do as the pricing instructions were coming from the supervisor. Not as bad as John Moore, but close.
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