Russ called to let me know when he was about 30 minutes away. When he arrived, he introduced himself and we went through the house to assess. He was very personable and respectful throughout his visit.
I had one spot that needed repair. He handled this prior to the cleaning process. He performed the repair very carefully and well.
The cleaning process was very thorough and reasonably quick.
I felt that he did the repair and cleaning in the same way he would have done at his own home.
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