THE WORST, THE ABSOLUTE WORST!!! MISLEADING ADVERTISING. RUDE AND NASTY CUSTOMER SERVICE. Were supposed to come out Friday night (window 5:00-8:00) but I got a call from them at 6:35 they were to busy ""someone would definitely be out on Saturday"" with a window of 11:00 to 4:00. Ok so I'll stay in the house all day on the only day I have to run errands but the heat will be fixed. Get a call on Saturday at 3:05 they were to busy they had to help their contract clients first because they come first. Someone can come out tonight but you will have to pay the emergency rate. WHAT you told me ""someone would definitely be here on Saturday"" but now I have to pay the emergency rate????? After I waited Friday and today for 4 hours! Of course I am a little upset (more than a little upset) with a girl with a monotone voice on the phone saying I'm sorry without a hint of anything but this is my job I could careless. Puts me on hold for 10 minutes and comes back and says I don't have to pay the emergency rate. I ask if someone will come out this time or not get told someone will be there I ask if she is sure yes. Then it gets better a man calls me back and tells me I should not take it out on the call center with an angry attitudes towards me!! Oh I guess you would not be upset waiting 2 days and no one shows up with temps supposed to be in the 20s tonight. After that kind of service I told them not to bother because I doubt they would have showed up any way. If they do not come out for 2 days they should expect the person on the other end of the phone to be upset when they were promised ""someone will definitely be there on Saturday""! And to call back with an attitude towards me! I would never deal with this company again. I am moving and would have considered using them as a contract company in my new home but glad this happened because I will never use them again. BEFORE YOU ARE RUDE TO YOUR CUSTOMERS AGAINY MAYBE YOU SHOULD REMEMBER THE INTERNET.
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