I am without hot water for the third time because Cambell & Co installed a water heater that leaks natural gas. Gas company just came again for the third time and shut the gas off. We will be without hot water until they can come tomorrow afternoon. The tech and office are never certain if I will be charged. Usually Cambell provides amazing service and a lot more reassurance when unfortunate things like this happens. I'm not sure I will ever use them for plumbing service again. Hopefully, 3rd time's a charm.
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