after buying our house last year with a new furnace from action plumbing we had a problem with our ac. They came out and told me the unit needs to be replaced. The technician/ sales man brought out a book with pricing starting 3500 unto 6000$ plus. My wife and i were just devastated expecting to go on vacation the next month. but in the middle of july we couldn't not fix it so we got a new unit for around 4000$. a month later we had a stopped up toilet and they came out late sat and fixed it. this is were i seen the company for what they really are. they snaked my toilet in about 15 after diagnosing the problem, spent another 20 minutes letting water run to make sure no more problem and packed up and after 45 off work with no parts, just labor they charged me 537$!!! for less then 1 hr of labor!!! i thought about it tip monday getting more upset as time went by. so monday i phoned 3 other companies to see what they charged for 1 hr of labor. the first company manwill plumbing said for coming out it would be 49$ and 88$ for labor 137$. exactly 400 less!!! i called 2 other companies and they where hesitant to give me exact price but said labor per hr was around 75-100 an hr. at this point i just felt like i was grossly overcharged!!! I called and asked to speak to mgr and a rep called me back 2 days later. we went back and forth for 3 weeks before she finally said i will put a credit on your account for half of the 537$ app 269 for future needs. i told her this didn't do anything to help me because i have new furnace, ac, and good plumbing i wouldn't need there service anymore. So do yourself a favor and call anyone besides Acton heating and Plumbing!!!~
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