Note: I have never used Vogel so I can't compare, but I have patience. All I ask is that SOMETIME I get a return phone call, since they never answer the phone the few times over the years I have called. After 4 1/2 years, this is not a customer service problem, this is a COMPANY problem. They're not that big of a company and I know one of the people who works in the office.\r
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I have used them for 4 1/2 years-Butler, PA-because I didn't want to sign a 2 year contract with Vogel and pay a cancellation fee should their service stink. Well, most of the time my trash is taken but I have had recyclables left or a bag left in the bottom of the can or recyclables/trash left in my driveway. \r
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EVERY SINGLE TIME you call, they are not there and will not return messages. One time I accidentally sent a check made out to someone else to them and vice versa and they cashed it anyway (we use the same bank). The amount was double what I would have owed them and it went through 2 different sets of hands in the office and someone even wrote my account # on the check before cashing it. I made them give me a refund for the difference and it only took about 3 months to get it with my persistence! If you call and leave a message (or two) that you have a large item to set out and will pay extra for, they will not only never call you back but will not take the item. I have also watched them put recyclables in with the trash so what is the point of recycling? Several times I've left messages about large items I will leave out and they'll leave it there and then when I do reach them, they'll say just leave it out and they'll get it next week. I don't live in a neighborhood where that's acceptable to do (especially with broken toilets!) \r
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We are only allowed one small bin for recyclables via our township so we set an extra bag on top of it with extra recyclables (per their instructions-collected every 2 weeks). Lots of times the recycle guy will empty the bin and leave the bag. We have 10 people in our family so we can't afford to keep left over trash, etc. until the next week as we are always at our max with trash bags. The few times I have spoken to someone there, I have never found them to be rude (not really friendly though either). Wish there was a better alternative!
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