I brought my truck in for "the works" service which is marketed by Ford to cover required minor service. The service advisor handed me a sheet with several more expensive options, when I commented that the increased cost was not justified for the unnecessary additional items, he told me about the oil and transmission "conditioners that would be added. I pointed out that the owner's manual clearly states that the vehicle warranty is voided if any conditioners are added to the oil. He then attempted to sell me on the conditioner by claiming that the dealership would guarantee the engine for life. I know enough about cars to see through this ruse but it's disheartening to think of how many customers are taken advantage of. We settled on just the works and I headed to work. Got a call mid-morning that the vehicle was ready, when I came in about 3 to pick up my truck, no one could help me....they had to track down my service advisor to hand me the keys. It took 1/2 an hour to track him down, at which point he ran the truck through the poorest excuse for a wash ever. To top it off, though there were only three cars in the service waiting area, they were all side by side he couldn't get my truck through. After driving around for 5 minutes he finally found a path out. I'd like to be the lawyer handling the lawsuit this dealership when someone in service gets injured and an ambulance can't get through because all lanes are blocked. After getting my truck home and rehashing it, I double checked all the fluids to ensure that the work had actually been done. Appears the oil was changed but each of the 4 tires had different pressures. Bottom line - just shoddy work, couldn't be more disappointed.
more