Was very happy & relieved that Roto Rooter was once again able to come out so quickly and resolve our issue (water is basement above ankles!!) Jeff Tech # 0197 was able to get our pump working temporally almost instantly and the water began to drain. I was then given 2 options, rig / fix unit or replace.... pricing on both seemed very fair, however, I chose to replace because of the age of the unit. Jeff had the new unit with him it only took an hour to install & straighten out the piping. Was able to get to bed before 11pm so I was happy! Jeff was super nice & I wish him luck with the new baby on the way!
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