I cannot stress enough how much I would discourage ANYONE from engaging with this ""business."" I ordered a sofa with the anticipated completion date being approximately 30 days later. I received that sofa EXACTLY FOUR MONTHS later. Not only was I NEVER offered an apology but Tarheel NEVER took responsibility for multiple errors and miscommunications. The only thing I was able to count on Tarheel for was their constant blaming of Basset (the actual manufacturer of the sofa I ordered). I had used Tarheel three times in the past and referred a friend to them as well but my customer history and continued business meant nothing to them. Kirsti was my point of contact and she is possibly one of THE MOST unprofessional people I have ever had to interact with. Of the nearly dozen times I expected return phone calls from her, she called ONCE. Every other time I had to call her. On one particularly infuriating phone call, it had been over a week since we last spoke and she had promised to return my phone call the following day -- when I called and asked to speak to Kirsti the person who answered the phone said they'd transfer me, and as this was occurring I realized it was Kirsti, I was transferred into her voicemail! I immediately called back and said, ""Kirsti, I just called to speak with you and I believe you transferred me into your voicemail."" Her response was, ""Ma'am, I HAVE CUSTOMERS!"" I told her she could've just said that. The lack of professionalism and accountability Kirsti displayed throughout the course of four months was shocking. As things began to start going down hill I googled the company and found they already have 11 complaints with the Better Business Bureau (soon to be 12). Please save yourself the heartache and go elsewhere. I would've rather paid full price and had my sofa direct from Bassett within 30 days than deal with the constant run around, frustration and lack of professionalism exhibited by Tarheel than save a couple bucks.\r
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