Im sending this email to let you know how very disappointed, with one hour heating and Air conditioning,I purchased a unit from you 2 years ago, Since purchasing this unit.. i have had you guys come out at least 6 times.. since the unit has been purchased, due to a freon leak!.. I have received apology after apology and the unit still isn't fixed.. I also just purchased a hot water heater s thru benjiman franklin, which i found out later that you also own that company\r
if i had knew at the time that it was the same company i would have not purchased it.\r
I called last week to complain of the same problem again. with the unit. as i talked to the person on the phone they informed me that\r
i would have pay a 79.oo dollar charge! for him to come out, for the same problem. i told the person on the phone that i refuse to pay it! \r
due to it's a recurring problem, he then stats , that it's up to the technician. I work 3rd shift , so out of the 6times maybe more.? i have to\r
stay up waiting for a tech to come out! I told a couple of people about this, and everyone says i should seek legal actions.. i do not want\r
to have to take it to that level.. but if my unit is not fixed or replaced , i have no other choice.. i do not want any more apologizes i just want\r
my unit fixed! i called one day after the last vist. and was told that i already had an appointment scheduled for today! so on top of that\r
i was told that i would have to wait 5 days! for him to come back out since i had an appointment. the tech told me when he left if there's\r
anymore problems before that to call! (why call if it wasn't going to do any good) . I had To go 5 extra days with No Air, With family visiting,\r
So today im going to have to stay awake again.. for him to fill up the freon or try to find the leak.. Im, tired and Frustrated!!\r
P.s i forgot to mention that 2 days after the unit was installed that it broke down.. that was the first episode.. look at the history\r
please..(2nd time the tech had the nerve to tell me he's not going to charge me this time.. THIS Time?\r
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