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Poor customer service at first! - Review by citysearch c | White Heating, Inc.

White Heating, Inc.

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Poor customer service at first! 2/19/2014

Yesterday I called White Heating, Inc. because my furnace was acting up. I was at home standing by the tech the entire time he had his hands in the furnace. The Tech that came to look at my furnace diagnosed the problem with the blinking indicator light. The light was telling him “Ignition failure (check ground)”. The Tech check the ground to the furnace and ground to the board. He did not check ground to the igniter or the flame rod that was sending the signal back to the board. He automatically jumped to the conclusion that is was a bad board. He gave me a price of $280 for the new board plus another $98 to install the part, on top of the $98 for ½ hour I paid for the service call. I called the same supply house that White uses since we have an account and got the part for almost $100 cheaper and replaced myself. I have been a service tech for over 10 years on car washes, so replacing a plug and play board was not an issue. Low and behold this was not the issue! Since the Tech d more
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