My wife and I purchased a car from JJ about a year ago. We went with the maintenance package and have been nothing short of dissatisfied. The sales process was great but even though we schedule an appointment with the service department we have never spent less than an hour just waiting for the car to be taken back. I was told that anything "over an hour and 15 minutes is unacceptable" by a JJ employee. I have decided to no longer use their service.
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