Mathew was very friendly and approachable. He was able to diagnose the problem with the door very quickly, and he had the parts on hand to perform the repairs. There was no pressure to replace the spring on the door (the spring was worn and the the door was not balanced), and he offered to re-tension the spring and tighten the clutch to keep costs down. However, I realized the spring was old, and there was only one of them for my heavy door. Once I agreed to change the spring and add a second, he completed the job in no time, performed the tune-up, and explained how I can maintain door to reduce wear and tear. Great service, and I definitely recommend this company
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