Columbia Gas of Ohio has the worst customer service of any public utility that I know of. Several problems including being in their 'Q for a call back about a service problem and they never did call back.... how is that? Never did! reported the incident to the Ohio PUC but apparently they do not care either. Now the problem is that their website does NOT work to view and pay the bill. Nothing wrong with my computer. When you pay your bill on time and pay for the natural gas that is used a customer should expect PROMPT service not excuses as to why a bill payment center website in NOT operational. Any choice would be better then Columbia gas of Ohio. Their call center is farmed out to IBM in Pennsylvania.
more