Response to Erica D.\r
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Erica came to our clinic related to motor vehicle accident injuries. She waited 2 months to seek health care. According to Minnesota law, she has potential of getting 100% of related health care paid if certain criteria are followed. A major factor is communicating with the insurance co. and filling out their paperwork. Erica admits to not doing this.\r
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She was reminded when our office staff discovered this. The insurance adjuster who also was trying to help, told of un-returned phone calls. Erica then didn't return or communicate with our office.\r
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Usually a adult is ultimately responsible for their debts. After 2 months of sending statements, written reminders and unreturned phone calls, I asked for the progress on her account. There was none. I discovered she had written her address on the form's top without an apartment number but the emergency contact contained an apartment number. Mail was being sent to only the building address. We learned this was a good sized apartment with locked mailboxes behind a locked security entrance. We then wondered if Erica had ever received our letters. The mail box slot was approximately letter sized so it was considered to leave a 9 x 12 inch sealed envelope by the mail boxes. But this would be out in the open. The sealed envelope was left at the base of her door. It had only her's and the clinic's name and address on the outside. The door's outter sealing prevented it from being slid undernealth the door. \r
The clinic has been advised by the Minnesota Attorney General's office, Commerce Department and a attorney delievering a sealed envelope is not against the law. \r
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In response to Erica's other allegations, she didn't mention dying family members when in contact with our office. It is often pain which causes people to seek doctors. A true healing process is often also not without some discomfort. Efforts are made to relieve this. Stretches and home care advise was given. I invited Erica to bring in her hula hoops. We went outside to the clinic's lawn to discover it's effect on back pain. \r
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As a 30 year chiropractor, I have helped thousands of people. I am rated a best doctor by most major metropolitan insurance companies.This past summer I was voted a ""Top Chiropractor in the Twin Cities"". Amy has been a capable assistant.\r
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It is unfortunate that money can get in the way of the healing process. I wish Erica complete health.\r
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Gregg Hebeisen DC, MT, LAC, Certified Personal Trainer
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