I wouldn't call the experience great, as no one wants to have to take a furry family member to the vet at 2AM. That said, Emerald City took amazing care of my dog Molly when I brought her in 3 months ago with what turned out to be bloat and a twisted stomach. They got her in immediately, performed the tests to determine what was wrong, and she was in surgery within the hour. The excellent doctor saved Molly's life, and her aftercare was excellent.\r
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I was regularly called with updates from various staff and the doctor on duty, as well as allowed to come in and spend time with Molly several times before she was allowed to come home. I also brought her a stuffed toy from home and the staff made sure that it came back with her . Her treatment plan and postsurgical care plan was clearly written and explained in detail to me and my husband.\r
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Yes, it was expensive, but it was an emergency surgery in an ER. The bill was clear, itemized, and the doctor and staff made sure that I knew what I was signing at every stage, and were kind and considerate when I was emotional following her initial diagnosis.\r
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While I hope to never have to make another emergency visit, I am very relieved to know that there is a competent, clean, and skilled ER vet just down the street in case Molly ever needs one again. God forbid!
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