Avoid this place if you can! My father in law passed away in March of this year and a few days afterwards we picked out a stone for him. Four months later, my wife and entire family stopped by to see what the status was for the stone. When we arrived, my wife spoke to Bob that we were going to wait for him. He tells my wife, ""I'll be with you shortly"". So the entire family waited patiently, for over an hour. One of the staff members referred to another person on duty instead. We wanted to work with Bob because he was the one who originally helped us. Instead, we were assisted by Laura. We told her the situation concerning the stone and when it might me completed. She looks in the computer and cannot find anything. I started to think was this order even processed. Laura, walks out of the room and comes back ten minutes later. She tells us, ""can we pick out the stone again"". I figured out at that very moment she could not find it because Bob the person that originally helped us never processed the order in the first place. At this point, I tried to stay patient, but was very frustrated. Remember, my father in law passed away in March and this is four months later. Finally, we come to an agreement on the stone and that the cost would be $800. Laura, wanted us to pay the full amount, but told her we could not because you had broken our trust. Instead, we agreed to pay $400 with a balance of $400 when the stone arrived. We are now in November and my wife gets a call from Laura that it would be an extra $2000 for that stone. My wife, family members, and I are furious that she would say such a thing. We have paperwork to prove it. Reminder, my father in law passed away in March! Laura, tells us that this was not in the contract. Absolutely, insane! My wife tells Laura, ""This is not what you promised"". Laura, then says by the way you might not be able to get a refund because we never wrote a letter on cancellation and that it might of expired. Then Laura backtracks and insists we might receive the refund in 4-6 weeks. This is not a corporately owned business. I have a business of my own and it is simple to just write out a check especially what our family had to deal with!! I spoke with a manager, Bill, I believe, and told em he would issue the check in the amount of $400 ASAP. This is the first time, I have written a negative review on anyone or any business. What a terrible establishment this place is. I told my wife this morning, please do not bury me in this place. They have no sympathy whatsoever. All they care about is money, money, and more money!!!! Absolutely, horrendous and highly not recommended.
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