I recently had a gun repaired at B&S. When I had taken the gun in, it was \r
jamming . I dropped the gun off and was told it would take week. Two and a half \r
weeks later, I returned to B&S and was told that it had not been repaired yet. I \r
was then told that they would get right on it. The repair was finished three \r
days later and I returned to the shop to get my gun. I was charged 123.00 \r
dollars for a .22 rifle valued at around 200.00. The second time that I used the \r
gun after B&S repaired it, it jammed again. I had put less than 75 rounds \r
through the gun. I retuned to B&S and was told they don't guarantee their \r
repairs once the gun leaves their shop (which makes no sense to me since I can't \r
shoot it in the store, how am I supposed to know if it's fixed). I was also told \r
the gun was dirty which prompted me to ask him how was I supposed to clean it \r
since there is a live round still in it. The first person told me it would be \r
25.00 dollars to remove the live round. He went to the back and returned with \r
someone else and I was told it would be 45.00 dollars. So I explained to him \r
that the gun was just recently repaired in their shop for the same issue. So the \r
second individual goes in the back and returns with a third person. With the \r
three of them standing there, the last person comes out with the gun in his \r
hands, palms up and reaches across the counter at me and gives me a look like \r
I'm not going to repair your gun so I took the gun from his open hands and start \r
out of the store. He started yelling at me to not to grab the gun from him even \r
though he had handed it across the counter to me to which I did not reply. He \r
then proceeded to yell at me to get out of his store (even though I was already \r
half way to the door at this point) and to never come back to which I responded \r
""No problem"". Then from somewhere in the back, another employee joined in to \r
yell at me as well. This entire time I was talking to their gunsmiths, I never \r
raised my voice and was just trying to leave the store when it was obvious that \r
they were not going to stand behind their work. \r
\r
(The kicker to the whole thing was that I had my 8 yr daughter with me and was \r
not looking for a confrontation with them, simply trying to walk out of their \r
store while they were being confrontational with me.) The absolute worst \r
customer service that I have ever encountered.)
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