I had made a reservation for three nights at the Comfort Inn & Suites Downtown KC MO. After my first night, which was very pleasant, I went off to work on the equipment at the Auditorium that brought me to town. While there, I got a call from my 94 year old mother's Care Button folks, telling me that she'd fallen and was being transported to the hospital, in Council Bluffs, IA, 3 hours away. I first called my wife, to see what she could do to help, then called the motel to tell them what had happened and that I was leaving today (Tuesday) instead of Thursday. Andrew answered the phone, and was really helpful. I got the work I needed to do done, and went back to the motel, where a bill for one night's lodging awaited me. Andrew could have reasonably charged me for another, but was kind enough to take the circumstances into account and forgive the penalties. I've stayed there before, and will be back again!
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