Stopped in to Bertera-Palmer while driving back home to the Berkshires from a stop in Worcester. It was my first visit to a dealership as I begain the search to replace my Bonneville which has just passed 182,000 miles. Didn't inted to buy, just look at several models. Wound up test driving a nice Malibu, then sizing up and Impala. Johnny and Jay were both friendly, informative and cooperative. While I still wasn't ready to go to the next step, my son is a GM mechanic in Southborough MA and encourages me to keep the brand in the family.
more