I called at 4:45pm 12/30/13 concerning water coming from the wall behind the water heater. Brennan was very nice and helpful on the phone. He felt it may be the water heater and had set an appointment for Thursday 01/02/14. They asked for a deposit for the service. I gave him $359.01 by phone. After turning off the water to the water heater and the power, the water was still coming from the wall. I called the next morning to let him know it was probably not the water heater but was in the wall. The water didm/t stop until the main was shut off. I didn't want to pay for a water heater I didn't need. The appt was the same at this point. \r
Shortly later Brennan called me back stating he was trying to fill up his technicians schedule for the day and asked if I could be there between 12 and 1pm. I said I would if I received a call ahead. At 2pm they arrived at my home. I was told it would cost $225 per hour to detect the leak. He removed dry wall and found the leak in less than 15 minutes. It was obvious where it was due to the noise. At that point he stated it was ""complicated repair"" and would cost me a total of $975 before tax to repair. This difficult repair involved replacing a plastic poly tee. This difficult repair took about 20 minutes. I feel that I was pressured into this excessive charge for a total time of less then one hour. On top of that they charged tax on the $750 labor charge. Labor is not taxable in Florida. I called the office on 01/02/13 to discuss the charges. I would have done it on the day of the repair but was told they closed at 1pm. He felt that $1033.50 for less than an hours work was fair. I questioned the tech as to why the high price and he stated it was ""emergency work and very difficult"". I didn't suggest them coming that day, They called me due to lack of work. When I questioned Brennan about that he said the charges would have been the same had they arrived on Thursday. I asked to speak with someone above him and he stated that would be the owner who is too busy. I feel ripped off and and now have a big hole in the wall. The only plus is that I do not have the leak and I now have water. \r
A doctor does not charge these high fees. If replacing a plastic tee is so difficult maybe he should be in another line of work. I will not be calling Davie Plumbing Supply for anything in the future. At these rates, who could afford to? \r
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