I have used Sound Ford a couple of times in the last couple years. Once for a recall which they took care of in a timely manner. The last was to figure out what was going on with my brakes, which had been bugging me for quite some time. I had asked other service places and the answer was always "your brakes are fine". Sound Ford found the issue the same day I took the car in and they are finally "fine". I've had my Escape for ten years, a long time, but it has been a great car. Sound Ford is very helpful, gave me a loaner car to use for the two days they were working on my car. I'm very happy with their service.
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