I will say these reviews are spot on. The customer service is horrible. I came in for a gender check in early September and purchased the CD. The baby was not cooperative and we didn't get any images. We were given the option when we checked out to come back for the recheck in two weeks. We scheduled the appointment and arrived at our 2nd appointment .We were taken back and there were two techs in the room one a trainer and one a trainee. The trainee didn't know how to capture the images of the baby and was having a difficult time getting the pictures. We had a few good shots at the very beginning, but got nothing because the trainer was on busy texting on her phone. It was clear to me that she was not focused on getting the image and thought that the other person could handle it. The trainee recognized after several minutes that she was not going to be able to capture the images and handed over the equipment to the trainer. Mind you , you only get a 10 minute timed session. After that the pictures were horrible. The trainers phone rang in the middle of the session, althought she didn't answer it, it was not on silent and it was very distracting and unprofessional. We never did find out what gender our baby was, and only had 5 pictures on the CD. All black and none were good enough to pay 80.00 for. I understand baby's aren't always cooperative and honestly, I'm not upset about the images. I'm more upset with the lack of customer service at the facility and with the manager. See below.\r
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The next day I called and spoke to the manager. He was very condescending and had an excuse for everything. He told me i was given a free cd and pictures because I was only supposed to get the recheck. Although, we left the first session with nothing. He said that we had two options we could have the free recheck or we could pay an extra 25.00 sitting fee when we came back and have images done, if we chose not to take the CD and photos. We were not told of this option the first time. He said that the tech who was training could have been on the phone for technical issues. And that she had been there for 10 years and plenty of people were happy with her. She knew what she was doing, but she was on the phone and not getting the pictures or capturing the pictures that should and could have been captured. She was not supervising the trainee and making it an experience for us to remember.\r
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I read all of these reviews hoping my experience would be different and I found out that it was not. These people are right. Had it been an awesome experience, I would have added a positive comment. \r
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