Don't take your vehicle in for service here! If you have the choice to use this dealership's service or have your tonsils removed through the rear choose the later. \r
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To sum it up here are the key words: deceptive, overpriced and rude. \r
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Mike Perreault is the name of the advisor and Steve something was the name of the service ""manager"" who was seated in an office with a totally different name on it. I took my work truck with manual windows in for repair because the driver side window just fell in the door while driving. That is apparently a very common issue with Ford trucks. \r
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After quoting me $160.00, I end up with a bill for $403.01. Yup, $403.01 broken down as follows: 190.63 in labor, 32.39 in supplies/materials recovery and 161.63 in parts. No, there was no additional issues that came up later, only replacing the window regulator. \r
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Now here is the kicker: the same window regulator sells at parts stores for $59 to $68 WITH NO CORE CHARGE! I understand the dealer price is more and I'm OK with it. But not only they were $160.63, but they also claim the core has a value of over $80 which conveniently does not show up on the bill. So, total part cost would be over $240.00. And they actually force you into accepting the price they dictate or you have to pay an appraisal fee of $160.00. \r
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In the end I guess I am the only idiot to blame for taking my truck into a dealership with a reputation like this. Well, this is it. \r
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Now I'm about to call Ford and give them a piece of my mind.
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