My starter had been acting up for some time, but of course never when it was in the shop. It finally gave me one more start, but I knew it might be the last. I drove directly to Beaverton Toyota with no appointment and they had it diagnosed within an hour. They found a part locally and had it fixed and back to me by afternoon. My RAV is 16.5 years old and they are the only ones who have ever worked on it. I don't like to buy new cars very often so it is nice to find a reliable service dept. to keep it healthy and reliable.
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