The service was done quickly and (I assume) accurately. Basic service and a recall. There were a few issues.
First the gal answering the phone quoted a 5-hour+ job when it was all of 2 hours. That's a BIG variation. She needs to be trained to ask if she isn't sure.
Second they don't take American Express yet the Parts Department does?
Third, no car wash as indicated.
Fourth they're out in the sticks. Not their fault but annoying. I give this a pass because they are the only Ford dealer open acceptable hours.
They're polite and efficient. Just need to work out the rough edges and it'll be five star.
more