Horrible. 0 stars. We just completed a move with Flat Rate. The day of the move a single guy tried to pick up a very heavy ABC Carpet brushed concrete console table that cost $1300 and dropped it causing the leg to break off. Had to fight with the company for 5 hours on the phone (during the move as if move days are not stressful enough) to get them to agree to ""try"" and fix it. No money back, just asking them to try and fix it. Now, 2 days after the move I can see that in addition the 2 corners of a perfectly new Ligne Roset media console are chipped ($2500 purchase price). And now tonight i sit down to relax on my beautiful Christian Liagre sofa and find a tear down the back of the upholstery. The worst thing is that the Flat Rate team convinced me the day of the move to cancel a special service that i had hired to take apart and reassemble the large sofa because ""they do this all the time and it would save me $200. So now i'm thinking - great choice - new wool mohair from Holly Hunt gonna be running well over $2000. I am disgusted by the sloppy work and even more so by the company's refusal to take any responsibility. If you have expensive furniture I would avoid this company like the plague.
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