i went in to get a 10,000 mile service on my ford edge. the staff was friendly especially the cashier. she was so pleasant! while i was waiting for my car there was another customer that was unable to wait for her repairs to be completed and one of the service managers arranged to drop her off at home as well as pick her up when her service was complete. i work in customer service and i thought that was definitely going above and beyond to make sure the client was happy.
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