I have a Hawaii drivers license which expired, and was unaware of the proper procedures that I needed to take to get a new drivers license. So I contacted Poulsbo department of licensing and explained my situation and was instructed that I needed to take the written exam and driving test to get my Washington license. So I registered online to take these classes with the Defensive Driving School and when their office contacted me to make an appointment I was told by the lady that called me that I didn't need to take these classes if I already had gotten a license before. Since I was getting conflicting information from their office and Poulsbo DOL, I walked into the Bremerton department of licensing to talk to someone in person and find out what I needed to do to get a WA drivers license. I showed them my military ID with my expired drivers license and was able to get a new drivers license at that moment.
I tried contacting their office directly to get a refund and was told that I needed to email the manager. I don't think that it is good customer service that the DOL and the Defensive driving school do not follow the same policies. It is not fair to me or anyone else, being new to the state, to get conflicting information and have to pay for a class that I did not need to take. It is frustrating that I had to pay $64 and was told that I couldn't get a refund, but I am able to transfer it to someone else. It really shows that this company lacks the business aspect of a company because if they didn't they would be concerned about the positive referrals that their company could get and not be concerned about the few people who enrolled in the classes that they did not need to take.
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