This company is borderline criminal. I called them on Friday, July 26th 2013 and asked them to come out and get my A/C working. I just had the condenser hooked up as far as the electric goes. When the guy arrived, he got out of his van and left it running as if he didn't plan on being there long. He walks up to me and without even introducing himself. He seemed a little rude from the get-go, but I just wanted A/C.\r
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I explained how the quick disconnect was getting power on the Line side, but not the Load side. He pulled it out and after poking around things, told me, ""This is what your problem is, you have no fuse in the disconnect."" I didn't think they took a fuse, but wasn't going to argue with the ""professional"".\r
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At this he appeared to be pissed off, all because I did not have a fuse. I asked him to put one in if it needed it and he said he didn't have one. I then suggested I run into town and get one, which, would have taken me about 10-15 minutes. He informed me that he did not have time to wait for that. I asked him why he couldn't be doing the other things that needed to be done, in the meantime. He said he didn't have time for that. So, if he didn't have time for that, then he wouldn't have time for the job if I had the fuse, so why did this jerk even come out?\r
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I then informed him that the unit needed freon (R-22). Now, I know R-22 is more expensive, but he proceeded to tell me it would cost me $600.00 for 6lbs, yet I have confirmed with 5-6 other companies that it is about $45/lb and ended up paying $300 for a fill up. I informed him that was an exorbitant price and with that he says, ""Well, call them the, I am done here, I will take my $45 service charge and be gone."" and he threw the pull out for the quick disconnect on the ground.\r
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At this point, I ordered him to leave my property, that he wasn't get S**t, he hasn't done anything. He proceeded to call me every name in the book all the way back to the van. I did admittedly use a few choice words on him, but he was on my property, disrespecting me, throwing my property and lying to me. \r
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Here is the kicker. I verified 100% that the quick disconnect is a NON-FUSIBLE disconnect and it is now working, without a fuse, what a shocker. This jerk was either lying to me or completely ignorant to his supposed profession. Calling the company to complain got me nothing more than them supporting their scamming employee, stating freon is expensive and some disconnects can accept a fuse. That is irrelevant, because he was wrong and tried charging me for it. \r
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Stay FAR, FAR away from these shysters.
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