I recently got into a car accident in which my brand new mercedes S550 got rear ended by an incompetent driver not paying attention at a traffic light. He manage to completely ruin my bumper breaking my right tail light. As you can imagine I was furious. The car was only a few months old and I was completely at a loss as to what to do. I have gotten into minor accidents before with previous cars and my experience with other auto repair shops in the past were very unpleasant causing me to feel even more anxiety about having to find a completely new shop to repair my brand new vehicle. My sister informed me of this shop (Autotech Collision) she and several of her friends have used in the past. She went on and on about how great her experience was and how pleased she was with the repairs to her vehicle. I decided to give it a try. Its located in the city so I am able to drop my car off on the way to work. I called, got an appointment right away, and went in. Angry, worried, anxious, and over all just up set, I must honestly say I wasn't in the best mood. However, I couldn't help but be taken back by the how nice, courteous and attentive everyone was to me. I expected it to be an all day thing (as it had been in the past when dealing with other shops). I was so delighted when I was seen immediately when I arrived. The employees where very clear and precise in explaining to me what was going to be done and providing an accurate time frame as too when the repairs would be completed and I could expect to pick up my car. I even got the opportunity to meet the owner (Michael) who after expressing my frustration to him about my situation and past experiences, he assured me not to worry and he will take care of my car. I was provided with a rental and in a few days when my car was completed I received a phone call telling me I could pick it up. I went in still anxious because I anticipated something going wrong with the repairs however when I saw my car I could not believe it was the same car I brought in a few days prior. It looked exactly the same as when I purchase it. They even were courteous enough to wash it prior to my picking it up. The bumper and light were completely replaced. You could not tell at all that anything had gone wrong. I was truly amazed. I must have stared at it for a half hour in disbelief. I was sure I could find something anything that would indicate proof of the accident but there was nothing, not one scratch. I thanked everyone repeatedly. Finding them was truly a blessing. I would most definitely recommend them and use them in the future. Hopefully I wont need to too soon :)\r
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