I have been going to a stylist who I really like at this salon for several years, first at the Flatirons location when that was open and now the Arista. But recently, their scheduling problems have forced me to take my business elsewhere. Back in March, I had scheduled a cut and highlight, but somehow “the computer messed up” and scheduled my cut at a completely different time the same day as my highlight, causing salon staff to call the day of and tell me my stylist would not be able to cut my hair, but maybe someone else could squeeze me in. That was somewhat annoying, because I drive all the way across town (about 45 min. each way) to get to this salon, and I only go there to see my particular stylist—otherwise I wouldn’t bother! Luckily, the person scheduled after me was either late or cancelled at the last minute, so in the end I was able to still have my stylist cut my hair that time. Now, for my most recent appointment, “the computer messed up” again, because my appointment was moved forward ½ hour earlier than what was scheduled and stated in my confirmation email from the salon, and no one from the salon notified me until I was almost there and they called me thinking I was late for my appointment. So I drove all the way across town after having hired a sitter to watch my daughter, and after sitting in the reception area for 15 minutes waiting for another stylist who they had told me was available, I just had to leave because my sitter couldn’t stay all afternoon. So I ended up with no haircut, an emptier gas tank, paying a sitter for nothing, and a completely wasted afternoon, all because of their “computer issues”. And on top of it all, I left there with the feeling that they didn’t care if I ever returned in the future, because other than telling me I could come back the next day (I couldn’t—no sitter) they didn’t even offer to set up a future appointment with my stylist! If my stylist ever left and worked at a different salon, I’d happily go to her again because I don’t think any of this was her fault, but for now I guess I will be looking for a new salon.
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