Do not use this company. They came out to fix our air conditioner that had stopped the night before. Their tech spend several hours at my house doing who knows what just to tell us that we needed to change 3 parts on the air conditioner and that he did not have those parts and would have to return the next day. The total bill was going to be about $900. After a long hot night of having to have my family sleep in my basement to keep cool, I had another company come and give me a second opinion. Their tech had my air conditioner running in 15 minutes without changing any of the parts that Famous Appliance said I needed to buy. When I called to cancel Famous Appliance's services I was told by their tech that he was still waiting for the parts for my air conditioner. I told him not to come as none of those parts needed to be changed and my air conditioner had been fixed. Famous charged me the full $891.68 they had quoted for the repairs that I did not need. When I called and asked them to refund those funds as they had not performed any services (and had tried to defraud me out of about $900) they refused to refund the full amount stating that their policy was to charge a 25% restocking fee for the parts for my air conditioner. This despite the fact that they didn't have those parts when they arrived at my home or when I called to cancel my visit. DO NOT USE THIS COMPANY!
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