My family came here on Saturday to celebrate a birthday in the family. What a joke! RUDE RUDE RUDE. \r
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My mother called and made a reservation about 2 weeks ago and told them we have a Special Needs child in our group, they said okay. When my mom arrived she told them again, as they were seating them, that we have a special needs child with us, again they said okay.\r
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Our reservation was at 5:30 pm, in order not to come during there dinner rush. They sat us next to a wall of windows. My nephew is Deaf/Blind so he loves natural sun light shining in for stimulation. Since we were seated next to all the windows he lifted up the blinds 3 times in the hour and a half we were there so the light would shine in. Not hurting anything and we took him away from the blinds each time he did it, not to bother anyone. \r
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Another waitress, NOT ours, on a power trip comes over very rude, loud and condescending telling us NOT to let him mess with the blind because they can fall on him. REALLY? First off, If a child lifting the blinds up makes them fall down then you have serious issues. Second off, If the blinds aren't sturdy then why place ANY family with ANY kids next to them better yet why not just install them correctly to where they DON'T fall on someone, blinds are made to be picked up. Lastly, you can see that he is Special Needs and you have ZERO compassion for him or this family. We had other patrons all around us that turned and looked at us on top of the already. HOW EMBARRASSING!! When we stated to the waitress on a power trip that he was deaf/blind and can't hear you scold him, which isn't her place anyways, she just scolfed and walked away. Not an I am sorry or I didn't notice I am sorry.... NOTHING just walked away and never saw her again. \r
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She, of course, ruined the dinner so we stopped eating and just wanted out of there. We got the bills and paid when my mom went to talk to the manager who was JUST as uneducated and un-compassionate as his waitress. On the way out he handed my bother a card that stated One free dessert on there next visit.... REALLY??!! First off NONE of us will be back and we will make sure we tell people we know about how rude and uneducated this restaurant is about Special needs people in general and actually I already have.\r
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Austin has a large Deaf community as well as autistic community. PLEASE do not object your family to this type of embarrassment and pure uneducated hate. \r
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The ONLY thing I can say that was positive about this experience was the fact that my other nephew, who is 9, saw and heard all of this happen, since he was sitting right next to his brother. He learned and saw how rude adults can be towards his Special Needs brother. I am ashamed and embarrassed for this restaurant. \r
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PS the food was just OK. That could be from the bad taste I had in my mouth from the restaurant as well. who knows.
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