I ALSO had a terrible customer service experience with the gentleman that handles their emails! I called and asked for a manager and I get the feeling I reached the same rude guy who handles their emails. Our phone call got to the point where I had to raise my voice because he would not let me speak and was just plain old rude when I complained about the way my email was responded. I decided not to give them my business and instead chose to do business with Images From the Womb. Their customer service was ABSOLUTLY fabulous. Needless to say, I have just scheduled my 2nd visit with them!
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