I went to Transcend four days ago for a Pixel skin resurfacing, and ended up with 2nd degree burns and blisters. After going to my doctor to have him look at my skin, I went to see Laurie at Transcend, and she didn't have much to say. She asked if I changed medications, was in the sun, and what I might have done. She didn't apologize, just commented that I should have seen someone other than my regular internal medicine doctor, because he doesn't know enough about lasers. There was no warning given that burning is a risk to the procedure. I will never return again. People need to be warned that there is a risk of blistering burns to pixels. My doctor told me I may have lasting scars to the areas where scar tissue will form from the blisters and burns. I also learned that the only training they receive at Transcend is from the manufacturer of the laser equipment - no medical training whatsoever. I strongly advise others to only have such procedures done by medically trained professionals, and to investigate more than I did about possible negative outcomes. I think Laurie had a duty to inform me that there are possible dangers. She did not, and she did not apologize or to make it right in any way.
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