Dear Bert, \r
We are very sorry that your experience at our hospital was not exceptional. As a business, it is very important to us that all of our clients and their pets feel welcome and receive the best service available. Please give the hospital a call and ask for Dr. Woodd or Dr. Scott, we would very much like to discuss the situation with you. Interestingly, one of our doctors previously worked at the Spokane Cat Clinic for two years and also enjoys the company of cats. Again, we are sincerely sorry that your visit was not what you were hoping for and we will work hard towards providing the best experience upon visiting our veterinary hospital for future visits. \r
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