What I thought was going to be a simple repair job turned out to be a lot more than expected. When my wipers died in a rainstorm, I called immediately and could feel the regret in Brian's voice when he told me that the earliest he could take me was on Friday, and I was calling on Monday. When I brought it in, what I hoped would be a simple job became a bit more when they found a cracked ball joint.
Again, the regret was there when he told me that he was booked solid for the upcoming week. But he told me that he would do what he could to fit the needed work in, between other jobs.... long story short, I was called two days later to be told that the work was complete. I couldn't have been happier.
When I picked up the car, I offered to buy the shop lunch for such superior service, and they very politely refused. They took obvious pride in being able to provide quality work. I will always go back to them unless I move out of the area.
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