We moved from Japan last year. Compared to Japan's Toyota service, we found how worse it is here in USA.
Dirty loaner cars, some interior in my car being damaged through the service, my 2 cars serviced at the same time being mixed up... I am sure that they do not learn what the Toyota way is. I believe the service people are very good, but they just need to learn a lot from Toyota headquarter.
But also there are good things here such as enough space to rest and wait.
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