Not a satisfied Customer. I took my truck to be detailed by Mark due to a musty/mildew smell, as it had been sitting unused for two years. It wasn’t dirty, it was just smelly. I told Mark what I needed and asked for a price. He told me that when detailing for mold/mildew they take the carpets out and have to remove the padding to wash the carpets. He said that’s where most of the dirt and smell is hidden. When I arrived at his shop, he explained the process again and how they remove the carpet. He then said sometimes the padding is stained and they have to replace it. I told him I didn't want to spend over the original quoted amount to do the complete detail. If the padding was bad, we’d figure something else out. When I arrive back to pick up my truck Mark says that when they bring the truck around he needs to install a front seat bolt that they found while moving the rest of the cars in their bay at the end of the day. “Don’t worry, there are like 17, so no big deal” Mark says, he also proceeds to tell me they didn’t actually remove any of the carpets because they would have ran out of time (they had my truck 5 days) and would have gone over the original quote, even though he told me removing the carpets was included in the detail quote I asked for to remove the mold/mildew smell. THEN after driving away I find that they didn’t even clean around the rubber of the gear shift or out of the pocket in the door handle. To make matters worse, I go to pick up my children and the rear SEATBELT BOLTS were never reinstalled. The seat belts could NOT be used AT ALL. It was past closing time on Friday and I had to wait until Monday when the shop opened to get this issue fixed. When I arrived back at the detail shop (which is over an hour away from my home) and waited for them to install the seatbelt bolts, I explained to Mark that I was frustrated with my level of service and didn’t feel I got what I paid for. He was very unsympathetic (even was rude enough to take a phone call on his cell during the conversation) and didn’t even offer to finish wiping out the gear shift or the door, or find a way to make things right. I would NEVER recommend this company to anyone, even though they give “PERKS” for leaving good comments and recommendations. Not only that, but I will continue to voice my opinion of the poor level of service on every Yellowpages, Yelp , Angies List and any other site I can find to help warn any other consumers out there.
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