The carpet cleaning tecnician came out the first time and SOAKED our white carpets...took more than 2 days to dry and they were filthy when they dried. I think all he did was suck the dirt to the surface and they looked horrible. I complained and the same guy was sent out to again soak the carpet. I ended up spending hours after that drying the carpet with towels and scrubbing the carpets by hand for several hours because a realtor was coming that weekend. I spoke with Nick (?) again and told him how disatisfied I was. He apologized and indicated that he would process a partial refund for the bad service. That was almost 2 weeks ago and I have not received any refund in the mail as of yet.
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