THE WORST CUSTOMER SERVICE!!!! They came in and gave an estimate for 11 windows, yes they were the cheapest but I guess you get what you pay for b/c when the windows arrived a month later they were all the wrong type of windows, tried to get us to purchase them at a lower rate, which I believe is called bait and switch, when we refused had to wait another month for the right windows to be installed. Then we were told it would be done in a day, yes the windows were installed but then had to come back to finish up. Even though all of this inconvenienced us we still stayed calm and just dealt with it. However now, two years later, a seal is broke on one of the windows causing an awful look to the glass part of the window. We were told the window was gaurenteed, when I called the receptionist, WHO IS EXTREMLY RUDE, just spoke down to me, over me and loudly like I was a child. They sent me on a goose hunt for a sticker that contains the information that you need for the warrenty to be valid (which keep in mind most of them I found in the rooms on the floor after the windows were installed and disposed of not knowing of their importance) when I finally found one called back still spoke to rudely and they put in a call for service. When I recieved the call was told I would need to pay serive fees for the window costing $127.00 basically the cost of the window, what kind of gaurentee is that. When I called Window Wholesalers back to complain they told me, again loudly and rudely, that it is normal to have to pay for the labor, she compaired it to having a washing machine and if a part has to be replaced the part is free but labor is not, little did she know we did just have a part on our washing machine replaced, we did not pay a cent for parts or labor. The RUDE receptionist then put Mitch on the phone who had only been hearing the RUDE womans comments and right away became RUDE and on the defense. Until this problem occured, b/c they were cheap we were planning on having them replace two huge custom 12' windows in our home but knowing what their GAURENTEE is and their UNPROFESSIONAL CUSTOMER SERVICE..........NEVER AGAIN! If you use them you better hope they get the order right and you NEVER have a problem with the windows.
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