I had a similar issue with scheduling conflicts. I always had a hard time getting through, my calls wouldnt be returned for days on end.... lots of phone tag. I purchased a groupon package for SBS last year. They told me as long as I came in for my first appointment before the expiration I would be fine. I did. Treatment was great. Receptionist wasnt around when I left so had to play phone tag again to get my next appts scheduled. I ended up having to reschedule those and was emailing with the receptionist to find alternate dates. She stopped responding. I spent the next seven months traveling on business almost non stop and rescheduling fell to the back burner. When I finally saw the light at the end of the tunnel, I called to schedule. Call went to vmail. Not surprised. Spent probably about two weeks playing phone tag. The girl I finally spoke with told me my groupon was expired because it was their policy that packages would be forfeited if you didnt always have something scheduled, and since it had ""basically been over a year"" since i'd had something scheduled, mine was no bueno... Hmm... okay. I understand policy but it would have been nice to know that upfront. I tried working things out with the owner but she stopped responding after her first two emails. What a shame. Makes me feel like this place is more about the money and less about customer satisfaction. Was really looking forward to the rest of my treatments.
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