We first called Ben Franklin Plumbing for help in extricating a cat from the HVAC ducts (they have a snake camera and were highly recommended by our HVAC people). Even though it was a weekend and the situation was unusual, they came right over and helped us find the kitty.
This time I called for a jammed disposal, and Ben spent an hour trying to fix the broken disposal. He tried his best, but it was beyond repair. He explained everything to me - how it broke and how to prevent further incidents. He installed a new disposal quickly for a fair price, and did not charge me for the time spent trying to repair the old unit.
Both the plumbers and dispatch are always extremely friendly and highly knowledgeable, and are great problem-solvers, even when the problem is not their usual thing. Why would you call anyone else?
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