I am so glad to see we are not the only family who had issues with this rental agency. When we moved in at Coyote Ct townhomes it was a nice area, but over the course of 2.5 years the neighbors around us kept getting worse. They let their dog use the bathroom right infront of our doorstep, there was dog poo all over the place because no one picked up after their pets. We also had a baby while living there and had noise issues with our neighbors. Then we had neighbors who worked on their car in the parking lot every single day, which I believe is stated in our lease agreement that you cannot do that. These items were reported but nothing was ever done. At one point our oven broke and it took a week to get it fixed. We also had maintenance issues with our heat and air, both times it took 3-4 days to get the issues resolved. We have been renting for over 15 years at over 8 locations in 3 different states and we have always gotten close to our full deposit back. We paid a pet deposit which I was told today is a ""privilege fee"" and does not cover anything with the pets. Not even the flea spray!!! The lady who checked us out Friday was 15 min late for the appointment and never apologized when she walked in. She actually did not even speak unless spoken to while she was doing the inspection. Very unfriendly and unprofessional to say the least. We paid a professional cleaner $100 to make the place immaculate, but we are still being charged a $60 cleaning fee because there was a little dust on baseboards and some lint on dryer. What a shame because we were exceptional renters for them. We professionaly cleaned our carpet 2 times while living there, kept the place up, it looked just as nice as we found it, and always paid rent on time or early. I NEVER take the time to make comments like this but I hope others will read this before they make a final decision to rent. At least they will know up front they will throw away a lot of money in their deposits. I hope the people at Byers and Harvey will read these comments and make some positive changes to the way they do business.