Very nice, Mike was helpful and we didn't feel rushed and the vehicle was ready when he said it would be.\r
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He also answered our questions about the center hubs on the wheels of the MKX. In 2 years we've replaced 3 of them. We are very disappointed in the wheels - while they look very nice, we think losing the center hubs while on the road is a design flaw that should be addressed and replacements provided by Ford at no charge to us.
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