I ordered flowers for a birthday and made my selection partly due to the ""Happy Birthday"" balloon that was included with the arrangement per the the description online. To my dismay, the balloon was forgotten when the arrangement was made. I called to inform the shop and all they could do was deliver a balloon to the recipient, after she had already received the flowers. It was too late and would have appeared tacky. I feel like I paid for something that I did not receive.
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