They diagnosed my problem fairly quickly, but it took 8 weeks from the initial diagnosis up until the date that my tv was returned to me repaired. \r
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1. I work for a living - they missed a total of 3 appointments that we set over the phone. There wasn't miscommunication - just consistent and repeated negligence on their part.\r
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2. I work for a living - they did not drop the tv off when they TOLD me to be home and to be ready to receive it - of all missed appointments, this one hurt the most. First world problem, but i really missed my tv.\r
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3. If i had time to sue for lost wages, I would. \r
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Do yourself a favor and use someone else. If yo're getting warranty work done - find another service provider. In person, the people were nice, but they're really missing the ball on the customer service aspect of their business. Never have I ever been more disappointed by services received. \r
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Don't make the same mistake i did.\r
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To their credit - my television works great. Too bad it took 8 weeks.
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