Tom was thorough, relaxed, calm, and I felt like he was really listening to what I wanted and what was important to me in my trade in transaction. He even offered to support me in taking off my ski rack from my escape to eventually transfer to my new outback! Though he wasn't as familiar with the car as I'm sure he would be with Fords, he took the time to answer all of the questions I had, even if it took a little research.
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